Refunds, Returns, Cancellation Polices

Non-returnable/non-cancellable Items

  • Special ordered items not in stock at time of order placement, or items drop-shipped from manufacturer or vendor partners cannot be returned nor exchanged, unless properly authorized by a member of our executive sales team.
  • Mosaic and tile products are non-returnable, nor exchangeable once item has shipped and/or been received by customer.
  • Home and Kitchen appliances, Personal Care items, and any Used items are non-returnable including other items where indicated.
  • Floor samples, Discontinued items, Final Sale Items or Clearance Items may not be returned nor exchanged.
  • Merchandise missing accessories and/or manufacturer documents, product literature, or any other documents that were included with the original merchandise may not be returned nor exchanged.
  • Washlets, toilet seats and bidets are NEVER returnable, nor exchangeable.
  • Merchandise over 14 days from the day you received the order may not be returned, nor exchanged.
  • All sales are final for the above items. If any of these items are defective, they may be returned to the respective authorized service centers for repair or replacement at the option of the manufacturer. These items cannot be returned to the merchant.

Cancellations

  • You may cancel your order and receive a full refund provided your order has NOT been added to the shipping queue and has not been shipped by our warehouse, a partner warehouse, or the manufacturer. Please keep in mind MOST orders are shipped the same day they are received.
  • Customer is responsible to check with our Customer Service representatives who can inform the status of order and advise whether or not the order can be successfully cancelled.
  • Once an item is shipped or added to the shipping queue the terms of our Returns Policy will take effect.

Returns/replacements/refunds

  • If you are not satisfied with your purchase you may return it (See Non-returnable/Non cancellable for exceptions) within 14 days of receipt for a refund or a replacement item subject to the following:
    • Contact cs@lindahomecenter.com or call 305-444-4120 to receive a Returned Merchandise Authorization (RMA) number. Products cannot be returned without an RMA number. The issuance of an RMA number does not guarantee a final refund as all returns are subject to our inspection.
    • Returned products will be assessed a 15% to 50% non-negotiable restocking fee and associated freight costs depending on the returned item’s condition. Some items may be deemed non-returnable per their condition. For specific restocking fees that may be applicable to your Return please contact us at cs@lindahomecenter.com
    • To be eligible for a refund, less shipping expenses, all returned merchandise must be in its original unopened, as shipped packaging, with all parts, manuals and paperwork intact and unaltered. Items removed from their “blister pack” display packaging may not qualify for a full refund. Original boxes that have damage or markings will not qualify for a refund.
    • Package all returns in an outer shipping carton to avoid defacing the original packaging of the product. The RMA number should be clearly inscribed on the shipping label or box. Include a copy of your invoice and order number. Insure your product with pre-paid shipping costs.
    • Only the purchase price of the product is refundable. Customers remain responsible for the shipping and handling expenses incurred in shipping the item. Items with “free shipping” offered will have the original shipping cost we paid for deducted from their refund. If an item is refused, the carrier bills us for shipping to and from the address and these expenses will be deducted from the refund.
  • If the Return is due to our error, please contact us for a prepaid shipping label to enable you to return the product at our expense.
  • If you Receive a damaged item, we will replace the item free of charge, or you may elect to have a store credit.
    • Proper receiving protocol:
    • Please inspect your package carefully and note the condition of the box before signing. You must notate any damage/missing items on the delivery receipt, to receive replacement merchandise at no cost. By you or your representative signing the shipping courier’s documents, you are acknowledging that your merchandise arrived in good condition. Packaging/Items with extensive visible damage MUST be REFUSED upon delivery from courier.
    • Before notifying us of damage, please take 5 photos of the items and packaging it came in and email this information along with a detailed description of the issue to cs@lindahomecenter.com. Provide your order number in the subject field of the email. Replacements due to damages/shortages must be made within 48 hours of your delivery. After 48 hours we will not be able to file a claim due to the carriers claim restrictions. After 48 hours it is assumed that all merchandise was received in good condition, and you will be responsible for the cost of the replacement item/items. If you or your representative signs for the item indicating damage/missing items on courier documents, we must be notified within 5 business days of your delivery to receive your replacement item/items free of charge. Please make sure to take a photo of the receiving document with the notated damages for your records.
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